Get in Touch With Us
Whether you have spotted something that needs correcting, want to suggest a casino for review, or simply have a question about how our content works, you are welcome to reach out. This page explains how to contact us and what to expect in return.
How to Send Us a Message
Email is the best way to reach our editorial team. We read every message personally and aim to respond within two Australian business days. Please write to us at [email protected].
To help us direct your enquiry to the right person, a brief description of what your message is about at the top goes a long way. The more context you give us upfront, the faster we can get back to you with something genuinely useful.
What We Can Help With
Our team handles a range of enquiries related to the site and its content. Here are the most common reasons Australian readers get in touch:
- Questions about casino reviews — If you want to know more about how we assessed a particular casino, what a rating means, or how we compare welcome bonuses and wagering requirements, ask away.
- Content corrections and updates — Casino offers, terms and payment options change frequently. If you have spotted something that looks out of date or inaccurate, we genuinely want to know. Accuracy matters to us more than anything else we publish.
- Suggestions and content requests — Is there a topic you would like us to cover — pokies volatility, PayID withdrawals, mobile compatibility? Reader suggestions shape our editorial calendar more than you might expect.
- Partnership and commercial enquiries — If you represent a casino operator or an affiliate programme and would like to explore working with us, please introduce yourself, outline what you have in mind, and we will review it. Commercial arrangements do not influence our editorial rankings.
- Responsible gambling concerns — If you or someone you know is experiencing difficulty with gambling, please mention this in your message. We will point you towards support services including the National Gambling Helpline (1800 858 858) and Gambling Help Online at gamblinghelponline.org.au.
- General feedback — Positive, critical or somewhere in between — reader feedback helps us understand whether the site is doing its job.
What Happens After You Write to Us
Every message is read by a member of our editorial team — not filtered by an automated system. You will receive a reply from a real person who has actually read what you sent.
Our standard turnaround is two Australian business days. During busy periods it may take slightly longer, but we will always follow up. If your enquiry is time-sensitive, please say so in the subject line.
A Note on How We Work
Casinos Australia reviews and compares offshore online casinos available to Australian adults aged 18 and over. Our editorial team researches licensing jurisdictions, bonus terms, payment methods, game libraries and responsible gambling tools before publishing any assessment. Rankings reflect our independent editorial judgement — they are not for sale.
If you would like to understand more about how we evaluate casinos or how our commission model works, our non-GamStop casino comparisons page explains the methodology we apply across the site. Commercial relationships with the operators we list do not determine where they appear in our rankings.
Responsible Gambling
Online gambling is intended for entertainment. It carries real financial risk, and it is not a reliable way to make money. Australian players who feel their gambling is becoming a problem can access free, confidential support at any time:
- Gambling Help Online: gamblinghelponline.org.au
- National Gambling Helpline: 1800 858 858 (available 24 hours)
- Lifeline: 13 11 14
If a contact message raises a concern about gambling harm, we will always respond with relevant resources alongside any editorial reply.
We Value Honest Feedback
Reader input has a direct effect on how this site develops. If something we have published was helpful, confusing, incomplete or wrong, that is exactly the kind of detail we need to hear. There is no form to fill out — just send an email, tell us what is on your mind, and we will take it from there.